FAQ

Frequently Asked Questions



How does the free trial work?
The Free Trial gives you 21 days of access to the entire feature set for StructionSite, including unlimited users, projects, drawing, and photos. This also includes access to our integrations with other construction or cloud-storage software like Procore, Box, Egnyte, OneDrive, or SharePoint. Do you need more time or have a project pursuit you want to continue using StructionSite for? Email us at support@structionsite.com and we'll take care of you.
What camera hardware does StructionSite support?
You can always email support@structionsite.com for the most current list of supported camera hardware but as of fall 2017 we directly integrate with the Ricoh Theta, LG 360 cam, Samsung Gear VR (2016 edition), and Garmin VIRB. We are adding new cameras all the time, and keep in mind you can use our web app to import *almost* any 360 content from different cameras or even generated in a 3D model.
I already have Procore/PlanGrid/BIM360, why do I need another app?
Great question. There are many field apps available these days and they all seem to be great at a few things. Being the best at something requires focus, and StructionSite is focused on allowing builders to self-perform progress documentation and produce an amazing deliverable for the owner. We do not see these other field applications as competitive, but rather as partners in delivering you a world-class experience across all applications. See below for more details on integrations and our approach to sharing of data.
Is my data stuck with StructionSite? How do I get it out when it’s owner handover time?
All data captured by our users belongs to our users, not StructionSite. We are building a best-in-class, completely offline owner deliverable as we speak. This means all the great work your team did getting data into StructionSite transforms into tangible value for the owner when the project is complete. All your data can live on StructionSite server in a view-only mode at no additional cost.
Does StructionSite integrate with other software we use?
We have integrated with several common construction applications and cloud storage solutions including Procore, Egnyte, Box, SharePoint, OneDrive, and several others. We have only just begun to explore all the possibilities for integrations but you should know that we are committed as a company to enabling the free flow of data from our software to wherever else you need it. If we are not currently integrated with a critical software you need, let us know at support@StructionSite.com. We would love to hear from you!
Is StructionSite secure? We have clients with sensitive information.
We understand how important the responsibility of safeguarding your data is to you and your clients, particularly when the project involves sensitive information. That’s why all data traveling between your web or mobile application and our servers is secured with 2048-bit encryption. That’s industry standard TLS (SSL) protection to be certain your data stays your data.
Where is StructionSite cloud data stored?
StructionSite uses Amazon Web Services (AWS), trusted by organizations like NASA, Dow Jones, Netflix, and Capital One. AWS utilizes state-of-the art electronic surveillance and multi-factor access control systems:
  • Data centers are staffed 24×7 by trained security guards.
  • Access is authorized strictly on a least privileged basis.
  • All personnel must be screened when leaving areas that contain customer data.
  • Multiple geographic regions and Availability Zones allow users to remain resilient in the face of most failure modes, including natural disasters or system failures.
You can read more about what Amazon does for security here.